Summary
Our Opening Hours
You can contact us by phone, email or post.
Our opening hours are:
Monday to Thursday - 9am to 7pm
Friday - 9am to 6pm
Saturday and Sunday - Closed
Contact Information
Ways to Contact Us
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By Phone
For Second or First Charge Mortgages:
Call 0800 032 9595 or 01923 280 095
For Bridging or Commercial Finance:
Call 0800 032 3535
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By Email
For Second or First Charge Mortgages:
please email sales@tle.co.uk
For Bridging, Commercial or Buy to Let:
please email bandcenquiries@tle.co.uk
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By Post
Please write to us at:
The Intermediary Operations Team
The Loans Engine
1st Floor, Building 2, Axis
Rhodes Way
Watford
WD24 4YW
REFERRAL PROCESS
How the Referral Process Works
Outsource your complex cases to TLE. We handle everything from the sourcing to packaging and completion, ensuring you secure your commission while we do the heavy lifting.
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Refer the case to TLE
Submit an enquiry online or call us on 0800 032 9595. Give us the key details about your client's needs. Our specialist advisors will then take control from there.
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Comprehensive fact find
We'll complete the fact find, assess the available options, and source a suitable finance solution to meet your client's needs and objectives.
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End-to-end case management
We manage the entire application process—lender submission, valuation, legal work, and all correspondence. You receive regular milestone updates from submission to final completion.
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Commission paid promptly
Once the case completes, your referral commission is paid promptly, often on the very next working day. With zero chasing required, we’ll always ensure your revenue is delivered quickly and without delay.
WHY TLE
What we can offer
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Dedicated Support
A qualified adviser you can rely on to guide both you and your client throughout the process.
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Regular case updates
Consistent communication and updates, so you always know the progress of your case.
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Exceptional service
A high-quality experience delivered at every stage of the customer journey.
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Fast responses
Quick and clear feedback on whether we can help your client and the options available.